At CLO-A, we take great care to ensure that our products reach you in perfect condition. Due to the fragile nature of our items, we do not have an exchange/return policy. However, we offer replacements, store credits or refunds in specific situations as outlined below.

1. Replacement/Store Credit

We offer replacements or store credits in the following situations:

• Incorrect Product(s): If you have received the wrong product(s).
• Damaged Product(s): If the product(s) received is/are damaged.
  

Requirements for Replacement/Store Credit:

• Film an immediate unboxing of the product to acquire proof of any mishandling and/or damages.
• Please email the video/images to us at Support@thecloa.com.

2. Refund Policy

We offer refunds in the following cases:

• Incorrect Product(s): If you have received the wrong product(s).
• Damaged Product(s): If the product(s) received are damaged.
• Product Condition: Items must be unused, unwashed, and in their original packaging with all tags/bill/brand sticker intact.
  

Additional Information:

• For exchanges related to style or color preferences, the return shipping cost will be borne by the customer.
  

Requirements for Refund:

• An unboxing video or clear images of the parcel must be sent to Support@thecloa.com within 48 hours of receiving the product.
  

3. Non-Refundable Conditions

Please note that we do not accept returns or offer refunds under the following circumstances:

• Items that have been used, washed, or altered.
• Missing bill/ tag/brand sticker.
• Personalized or custom-made products.
• Items returned after 48 hours of receiving the product.
• Products purchased during sales, discounts, or clearance, unless the item is defective or damaged.

4. Refund Process

Once we receive the returned item and complete a quality check, we will:

• Issue a full refund to your original payment method (for prepaid orders), or
• Provide a store credit/gift card if requested
• Refund Timeline: Within 7–10 business days after we receive the returned product.

5. Cancellation Policy

• Orders can be cancelled only before dispatch by emailing us at support@thecloa.com.
• Once shipped, the order cannot be cancelled.
  

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

CLO-A
Luxury in Every Home

📞 +91 75340 03074
✉️ Support@thecloa.com