Introduction

Welcome to CLO-A  , we are a home decor and lifestyle e-commerce platform. We are committed to safeguard your privacy and ensure that your personal data is protected. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with Indian laws and regulations, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000.

By using our website, you agree to the collection and use of your data as described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from our users. The personal information we may collect includes:

• Personal Details: Name, email address, phone number, postal address, billing address, etc.
• Payment Information: Credit/Debit card details, UPI information, and other payment-related data.
• Order History: Details of products you purchase, delivery information, and transaction records.
• User-Generated Content: Reviews, ratings, and other content you post on our website.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfill your orders, including delivery and payment processing.
• To communicate with you regarding your orders, customer support, and promotional offers.
• To improve our website’s content, services, and user experience.
• To send you promotional emails or notifications about new products, sales, and updates (if you’ve opted in for such communications).
• To comply with legal and regulatory requirements.

3. Payment Information

All payments made through our website are processed by secure third-party payment gateways (Razorpay). We do not store your credit card details, debit card details, or UPI information. Payments are securely processed by PCI-DSS compliant services.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

• Service Providers: We may share your information with third-party service providers (e.g., payment gateways, delivery partners, etc.) to complete your orders.
• Legal Requirements: We may disclose your information if required by law or to comply with a legal process.
  

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the Internet is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights and Choices

As a user, you have the following rights with respect to your personal data:

• Access and Correction: You can access and update your personal information at any time by logging into your account on our website.
  
• Deletion: You can request the deletion of your personal data by contacting us at support@thecloa.com.
• Opt-out: You can opt out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us.
  

7. Cookies

Our website uses cookies to enhance your experience. A cookie is a small file that is stored on your device. It helps us remember your preferences and improve your experience when you return to our website. You can disable cookies through your browser settings, but this may affect your user experience on the site.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before submitting any personal information.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the date of the last update. Please review this policy periodically to stay informed about how we are protecting your data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

CLO-A
Luxury in Every Home

📞 +91 75340 03074
✉️ Support@thecloa.com