General Questions
CLO-A is a premium home decor and ceramic crockery brand that offers high-quality, luxurious products at affordable prices.
CLO-A operates online, making its products accessible to customers nationwide. We also collaborate with select retail stores.
CLO-A combines elegance, affordability, and craftsmanship, ensuring each product meets high design and durability standards.
Products & Materials
We use high-quality ceramic, porcelain, and other premium materials to ensure durability and aesthetic appeal.
Many of our products are handcrafted by skilled artisans, ensuring uniqueness and quality in every piece.
Yes, all our ceramic crockery items are food-safe, lead-free, and meet industry standards for safe usage.
Yes, most of our ceramic crockery items are microwave- and dishwasher-safe. However, we recommend checking individual product descriptions for specific care instructions.
Ordering & Shipping
You can shop directly from our website. Simply add your favorite items to the cart and proceed to checkout.
Currently, we ship within [mention countries if applicable]. International shipping options will be available soon.
Orders are typically processed within 2-3 business days, and delivery takes 5-7 days, depending on your location.
Shipping charges vary based on the delivery location and order size. Free shipping is available on orders above Rs 2000.
Returns & Exchanges
We accept returns within 7 days of delivery, provided the item is unused and in its original packaging. Please visit our Returns & Exchange page for more details.
If your item arrives damaged, please contact our customer support within 48 hours with video of the damaged product for a replacement or refund.
Yes, we offer exchanges for unused products in their original condition with a valid reason. Contact us for assistance.
Customization & Bulk Orders
Yes, we offer customization options for bulk orders. Contact us on cloaa19@gmail.com for more details on personalized designs.
Yes, we provide bulk and wholesale options for restaurants, cafes, and event planners. Reach out to us for pricing and details.
Customer Support
You can reach out to us via email at support@thecloa.com or through our social media channels.
Our team is available from 9:00 A.M to 6:00 P.M on business days to assist you.